ejet is an airline company that operates domestically and internationally using-凯发娱乐

ejet is an airline company that operates domestically and internationally using a fleet of 20aircraft. passengers book flights using the internet or by telephone and pay for their flights at thetime of booking using a debit or credit card.

ejet currently measures its performance using financial ratios. the new managing director hassuggested that non-financial measures are equally important as financial measures and providefurther insights into company performance.

indicate the statements shown below that are valid:

a non-financial measures are less likely to be manipulated than traditional financial ratios.

b non-financial measures may discourage dysfunctional behaviour by airline staff.

c financial ratios do not need to be linked with non-financial measures.

d non-financial measures are a better indicator of future prospects than financial ratios whichfocus on the short term.

e internal efficiency can be measured by the number of flight take-offs that are on time.

f non-financial performance measures do not need to be developed and refined over time asthey always remain relevant.

g customer satisfaction can be measured in terms of the number of failed attempts to make abooking due to website crashes.