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how do quantitative and qualitative performance measures differ-凯发娱乐
how do quantitative and qualitative performance measures differ
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题型：论述题 难度星级：★★★★★ 1.5万热度
how do quantitative and qualitative performance measures differ
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give five examples of a financial performance measure.
suggest two separate performance indicators that could be used to assess each of the following areas of afast food chain's operations.
(a) food preparation department
(b) marketing department
this question appeared in the june 2015 exam.
the following ratios have been calculated for a company:
gross profit margin 42%
operating profit margin 28%
gearing (debt/equity) 40%
asset turnover 65%
what is the return on capital employed for the company
a27.3%
18.2%
11.2%
16.8%
a government department is responsible for monitoring the performance of schools providingeducation for pupils aged between 11 and 18.
there is a separate government department that sets final examinations that help determine entryto university and support pupils' job applications.
the head teachers at individual schools are responsible for teaching and submitting selected pupilsfor these examinations.
which of the following statements is valid in the context of this scenario
poor performance in terms of financial indicators should be ignored if a school isperforming well in non-financial terms.
non-financial performance indicators cannot be manipulated by school head teachers.
it is generally valid to compare the pass rates of different schools in the final examinations.
non-financial indicators are generally more important than financial indicators in the publicsector
which of the following elements in the building block model of performance management(fitzgerald and moon) relates to setting standards of performance
achievability
competitiveness
controllability
motivation
choose the correct words from those highlighted.
in general, a current ratio in excess of 1/less than 1/approximately zero should be expected.
fill in the blanks.
nfpis are less likely to be …………………. than traditional profit-related measures and they shouldtherefore offer a means of counteracting ………………………….. .
what are the three most important features of the balanced scorecard approach
ejet is an airline company that operates domestically and internationally using a fleet of 20aircraft. passengers book flights using the internet or by telephone and pay for their flights at thetime of booking using a debit or credit card.
ejet currently measures its performance using financial ratios. the new managing director hassuggested that non-financial measures are equally important as financial measures and providefurther insights into company performance.
indicate the statements shown below that are valid:
a non-financial measures are less likely to be manipulated than traditional financial ratios.
b non-financial measures may discourage dysfunctional behaviour by airline staff.
c financial ratios do not need to be linked with non-financial measures.
d non-financial measures are a better indicator of future prospects than financial ratios whichfocus on the short term.
e internal efficiency can be measured by the number of flight take-offs that are on time.
f non-financial performance measures do not need to be developed and refined over time asthey always remain relevant.
g customer satisfaction can be measured in terms of the number of failed attempts to make abooking due to website crashes.
dust co has two divisions, a and b. each division is currently considering the followingseparate projects:
division a division b
capital required for the project $32.6 million $22.2 million
sales generated by the project $14.4 million $8.8 million
operating profit margin 30% 24%
cost of capital 10% 10%
current return on investment of division 15% 9%
if residual income is used as the basis for the investment decision, which division(s)would choose to invest in the project
division a only
division b only
both division a and division b
neither division a neither division b