a public health clinic is the subject of a scheme to measure its efficiency and-凯发娱乐

a public health clinic is the subject of a scheme to measure its efficiency and effectiveness. amonga number of factors, the 'quality of care provided' has been included as an aspect of the clinic'sservice to be measured. three features of 'quality of care provided' have been listed.

(1) clinic's adherence to appointment times

(2) patients' ability to contact the clinic and make appointments without difficulty

(3) the provision of a comprehensive patient health monitoring programme

required

(i) suggest a set of quantitative measures which can be used to identify the effective level ofachievement of each of the features listed.

(ii) indicate how these measures could be combined into a single 'quality of care' measure.